FAQs
Account
1. How do I register?
We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your ownykiiyprofile byclicking hereto register.
2. I cannot log in to my account.
Check your login details carefully. Make sure the email address is the same as the one you used for registration, and the password you entered is correct. Please make sure that your web browser accepts cookies. It might be a problem caused by Ykiiysystem maintenance; please wait 15 minutes and try again. If you are still not able to access your account, please email us atsupport@ykiiy.com and outline the problem.
Member Center
1. How do I use my coupons?
Make sure the coupon has not expired (most will show the expiry date in your account). During the checkout process, go to your shopping cart. Enter the full promotion code and click "APPLY". You can only use one coupon code per order.
Order
1. How long can items be stored for in my shopping bag?
The shopping bag your account is linked to will retain its contents up to 30 days. This applies to all customers.
2. How do I know what size to choose?
You can check the handy Sizes Guides on the product page and view our Size Charts for easy reference.
3.Other
Once we receive your payment, your order will go through several steps before being “shipped out”.
Please refer to the different order statuses and their meanings below:
1）Pending: You have attempted to pay us via PayPal e-check. At this time we haven’t received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient. If the payment has been completed successfully, please send us the transaction ID or payment proof to speed up the process.
2）Paid: You have just paid for your order, our server will upload your order shortly and we will start to process your order. Thank you for your patience.
3）Processing: We will typically process orders 3-10 business days upon payment. Your processing order will go through the following phases.
1- Receiving and allocating items to your order.
2- Inspecting the quality of your item.
3- Packing and printing shipping labels.
Once these 3 phases have been done, we will dispatch your order.
*For more information about our dispatch time for your specific item, please refer to the product page and see i.e "Dispatch: Ships within 5-10 business days.”
4）Shipped Out: Your complete order has been sent out and is now on its way to you. Please follow up on the delivery in your account and track the item online.
5）Cancelled: Your unpaid order is canceled. Please feel free to replace an order anytime.
6）Refunded: Your order has been refunded on our side. For Paypal payment, please allow 3-7 working days for the transaction to be completed on your account. For credit card payment, it will take 7-25 working days depending on your credit card merchant.